Terms of Sale

Thank you for shopping with Tokyo Toms. These Terms of Sale govern all purchases made through our website at www.tokyotoms.com. By placing an order, you agree to be bound by these Terms of Sale.

Account & Order Information
You must provide complete, accurate, and current details when making a purchase. We reserve the right to request additional verification information before processing your order. Please carefully verify your delivery address and shipping instructions; if an incorrect address is provided, Tokyo Toms is not obligated to re-send or replace the order at our expense.

  • Pricing & Currency Base Currency: All prices are listed in United States Dollars (USD) unless explicitly stated otherwise.

  • Currency Converter: Any non-USD prices displayed via our currency converter are estimates and may differ slightly from the final conversion rate charged by your issuing bank or payment provider.

  • Price Adjustments: We reserve the right to modify prices at any time without prior notice. Prices applicable at the exact time of purchase are final; post-purchase discounts, promotions, or price adjustments cannot be applied retroactively.

Payment Methods
We accept major credit cards (Visa, Mastercard), PayPal, and select Buy Now, Pay Later (BNPL) options where available. Full payment must be authorized and processed prior to order dispatch.

Security
Our checkout process utilizes SSL (Secure Sockets Layer) encryption to safeguard your personal information and transaction details. Tokyo Toms does not store or hold full credit card information on our servers.

Electronic Communications & Marketing
By placing an order, you consent to receive transactional electronic communications regarding your purchase, as well as periodic promotional updates. You may opt out of marketing communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting info@tokyotoms.com.

Order Processing
Orders are processed and dispatched Monday through Friday, excluding official Queensland public holidays. Once your package has shipped, a confirmation email containing your tracking details will be sent to your registered email address.

Shipping & Delivery

  • Domestic (Australia): Orders ship via Australia Post. Orders placed prior to Noon (Brisbane Time) typically ship the same business day, with standard delivery estimated within 1~7 business days.

  • International: We ship worldwide. International transit times generally range from 1 to 4 weeks, depending on the destination and local postal customs. If your order has not arrived after 4 weeks, please contact us with your full name and order number so we can initiate an investigation.

Order Cancellations
Tokyo Toms reserves the right to cancel any order due to inventory discrepancies, suspected fraud, or payment processing issues. In the event of a cancellation, you will be notified promptly. Tokyo Toms is not liable for any indirect loss, inconvenience, or disruption resulting from an order cancellation.

Import Duties, Taxes & Unclaimed Goods

  • Customs Charges: Customers are solely responsible for all applicable import duties, tariffs, taxes, and handling fees levied by the destination country.

  • Unclaimed Orders: If an order is returned to us due to unpaid customs duties or failure to collect the package, Tokyo Toms assumes no liability for loss. Returned shipments may be re-dispatched at the customer’s expense or refunded, minus a 30% restocking fee and initial shipping costs.

Missing or Incomplete Items
If any item is missing from your delivered package, please contact us immediately at info@tokyotoms.com with your order number and photos/details of the received contents so we can investigate and resolve the issue.

Returns & Exchanges
All returns are subject to our standard Returns Policy. Please note that items marked as "Final Sale" or purchased during major promotional sales events (such as Black Friday/Cyber Monday) are non-returnable and non-refundable.

Gift Cards

  • Delivery: Delivered electronically via email.

  • Redemption: Redeemable exclusively online at tokyotoms.com.

  • Expiration: Valid for 2 years from the date of issuance.

  • Cash Value: Non-refundable and cannot be exchanged for cash or credit.

  • Loss/Theft: Treat digital gift cards like cash; lost or stolen codes cannot be replaced or reissued.

  • Balancing: If a transaction exceeds the gift card balance, the remaining total must be paid using an authorized payment method. Purchases made with gift cards are subject to our standard Returns Policy.

Limitation of Liability
To the maximum extent permitted by applicable law, Tokyo Toms shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including shipping delays, customs holds, or lost transit. Nothing in these terms excludes or restricts your statutory rights under the Australian Consumer Law.

Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of Queensland, Australia. By purchasing from us, you irrevocably submit to the non-exclusive jurisdiction of the courts located in Queensland, Australia.