Returns & Exchanges *
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in its original condition, unworn, unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase (such as your order number).
How to Request a Return
To initiate a return, please email us at info@tokyotoms.com with "RETURN" and your order number (e.g., TT-9XXXXXX) in the subject line.
Once we receive your email, our team will review your request. If approved, we will send you detailed instructions on how and where to ship your package.
Important Notes:
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Deadline: Return requests must be submitted within 7 days of delivery.
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Shipping Costs: Customers are responsible for return shipping costs, as we do not provide pre-paid return labels.
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Approval Required: Submitting a request does not guarantee approval. Items sent back to us without prior authorization will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
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Final Sale items (as indicated in the product description)
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Custom or personalized products
If you are unsure whether your item is eligible for return, please reach out to us at info@tokyotoms.com before submitting a request.
Refunds
We will notify you once we have received and inspected your returned item to confirm whether the refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the funds.
If more than 15 business days have passed since your return was received and you have not received your refund, please contact us at info@tokyotoms.com.